Terms of Service

Effective July 27, 2026. These terms govern your use of Time Guard AI, a product of OMG Systems (“Time Guard AI,” “we,” “us”) at timeguard.omgsystems.ca (the “Service”). By creating an account or using the Service, you agree to them.

Who may use the Service

The Service is for real-estate professionals and their teams. You must be at least 18 and able to enter a contract. You are responsible for everything done under your account, including by your team members.

What the Service does

Time Guard AI answers and places calls, qualifies leads, books showings, sends SMS and email follow-ups, and syncs with your CRM and calendar. It acts on your behalf and under your direction - you remain the party responsible for the communications it sends for you.

Your responsibilities for calls and messages

• You must have a lawful basis to contact the people you add to the Service, and honour do-not-call and unsubscribe requests.
• You are responsible for complying with the rules that apply to you - including Canada's anti-spam law (CASL), telemarketing and do-not-call rules, call-recording and consent requirements, and your brokerage's and MLS/board policies.
• You must not use the Service for anything unlawful, deceptive, harassing, or for content you have no right to send.
• Where recording is used, you are responsible for the notice and consent required in your jurisdiction.

We provide tools to help - consent tracking, opt-out handling, quiet hours, and a sandbox mode - but using them correctly is your responsibility.

AI output - no guarantees

The Service uses AI. Its output can be wrong, incomplete, or unsuitable, and market or listing data may be out of date. It is not legal, financial, appraisal, or tax advice. Review anything important before relying on it or passing it to a client.

Listing data

MLS and listing information is provided by third parties (including TREB/MLS data) and is used under the terms that apply to that data. It may not be accurate or current, and it may not be used for any purpose those terms prohibit.

Connected services

If you connect a CRM (such as GoHighLevel or Follow Up Boss) or Google Calendar, you authorize us to access and write data in those accounts as needed to run the Service. Your use of those services is governed by their own terms, and we are not responsible for their availability or actions. You can disconnect at any time in Settings.

Fees, minutes and billing

Paid plans are billed in advance through our payment processor. Plans include a monthly allowance of call minutes; on paid plans, usage beyond the allowance continues and is charged per minute at the overage rate shown in Settings → Billing at the time of use (metered and added to your next invoice); trial accounts pause at their allowance. Fees are non-refundable except where required by law. We may change pricing with notice; changes apply to the following billing period. Failure to pay may result in suspension.

Your data

You keep ownership of your account and contact data. We process it to provide the Service as described in our Privacy Policy. You can export or request deletion of your data. We may use aggregated, de-identified data to operate and improve the Service.

Acceptable use

• Do not resell or white-label the Service without our written agreement.
• Do not attempt to break, overload, reverse-engineer, or gain unauthorized access to the Service.
• Do not upload contacts you obtained unlawfully or without a basis to contact them.

Availability and changes

We aim for reliable service but do not guarantee uninterrupted availability. We may modify, add, or discontinue features. For material adverse changes we will give reasonable notice in the Service.

Suspension and termination

You may cancel at any time; cancellation takes effect at the end of the current billing period. We may suspend or terminate an account for non-payment, a breach of these terms, or activity that creates legal or security risk - immediately where the risk is serious. On termination, access ends and data is deleted or de-identified per the Privacy Policy.

Disclaimers

Except as expressly stated, the Service is provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will produce any particular result, including any number of leads, appointments, or transactions.

Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, lost data, or lost business opportunities. Our total liability for any claim relating to the Service is limited to the amount you paid us in the 12 months before the event giving rise to the claim. Nothing here limits liability that cannot be limited by law.

Indemnity

You agree to indemnify and hold us harmless from claims, losses, and expenses arising from your use of the Service, the communications sent on your behalf, the contact data you provide, or your breach of these terms or of applicable law.

Governing law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there, and the courts located in Ontario have jurisdiction, without regard to conflict-of-laws rules.

Changes to these terms

We may update these terms; we will revise the “Effective” date above and, for material changes, provide notice within the Service. Continuing to use the Service after a change means you accept the updated terms.

Contact

Questions about these terms: support@omgsystems.ca.